Disability Awareness for Taxi and Private Car Hire Drivers

Qualification Level 1, TQUK

Duration 1 Day

Maximum Attendees 1 Person

Cost Per Course Contact for further details

Cost Per Person Contact for further details

Overview

Taxi drivers and private hire drivers take thousands of fares in any one year and we can guarantee that potentially hundreds of those people have some form of disability – many of which are hidden. Drivers need the skills to be accommodating and to offer a service that is adaptable to the needs of others which is what our course will provide. The course is TQ Accredited and is a necessity for a Private Hire And Hackney Carriage Driver License.

The aim of this training is to help delegates to be more confident in their day-to-day dealings with disabled people. Throughout the course you will learn: what is disability, the different types of disability including dementia, legislation regarding customers, employers and disability discrimination, as well as practical advice on how to meet the needs of disabled people whether they are customers or colleagues.

Course Contents

• Have an increased understanding of disability
• Know that there are different impairment groups
• Identify barriers which can pose problems for disabled people
• Identify the barriers that exist in their setting
• Understand the impact of disability on using their taxi/ vehicle
• Gain knowledge of things that they can do to make their vehicle's more accessible to disabled visitors
• Gain more confidence in their communication with disabled people

Accrediated Qualification

Level 1, TQUK