Conflict Resolution Training


JD Own Certificate


1 Day

Maximum Attendees

1 Person

Cost Per Course

Contact for further details

Cost Per Person

Contact for further details


This training is to provide an understanding on Conflict Resolution/Challenging Behaviour, and how to prevent and handle conflicts. This training is ideal for senior members of staff, though suitable for any employee.

Course Contents

  • To understand what challenging behaviour is
  • To understand the different forms of aggression
  • To understand the reasons and triggers behind challenging behaviour
  • To recognise the warning signs of potential conflict
  • To gain knowledge on preventative measures
  • To gain an understanding of the aim and steps of a Post-Incident Review

Accrediated Qualification

JD Own Certificate